Exacq — License Key Activation

Historically, Exacq relied heavily on hardware dongles (USB keys) to validate licenses. While still in use, modern deployments often utilize software-based licensing tied to the server’s unique identifier (System ID or Host ID).

To activate your exacqVision license, you generally need to provide your server's MAC address exacq license key activation

Exacq license key activation is required to: Historically, Exacq relied heavily on hardware dongles (USB

| Symptom | Likely Cause | Resolution | |---------|--------------|-------------| | Invalid license key | Typo, expired key, or region mismatch | Re-enter key; verify with Johnson Controls | | Activation server unreachable | Firewall blocks port 443, proxy required | Add exacq.com to allowlist; configure proxy in server settings | | Hardware ID mismatch | Key already activated on different server | Use license transfer (requires deactivation) | | License limit exceeded | Key for 16 cameras but 32 detected | Reduce camera count or upgrade license | | Time drift error | Server system clock skewed >24 hours | Sync NTP; reactivate | or region mismatch | Re-enter key