What is your (playing games, watching movies, or using it as a presentation remote)?
The stock IR remote is the weakest part of the Magicsee R1. It requires line-of-sight and has a terrible range. Magicsee R1 User Manual
If your Magicsee R1 is bricked or has malware from a cheap pre-configuration, you need to flash fresh firmware. What is your (playing games, watching movies, or