He went into Device Manager, right-clicked the unknown display adapter, selected Properties > Details > Hardware Ids . A string appeared: PCI\VEN_1002&DEV_98E4 . A quick search told him it was an AMD Radeon R5 M330. He went straight to , used their auto-detect tool, and let it install the correct driver.
To keep your running smoothly, you must install the correct drivers to ensure hardware like the Wi-Fi adapter, Intel HD Graphics, and audio components function properly. Originally released with Windows 8.1 , this laptop supports various operating systems, including Windows 7, 10, and 11. Key Specifications for Driver Compatibility
Official HP® Drivers and Software Download | HP® Support. Software and Drivers.